1. Our Commitment To Personal Data.

The protection of personal data should be your right.
It is our responsibility to do everything we can to protect your data.
Data should ONLY be collected when it is required to provide a certain product or service.
Data will not be stored longer than it is needed.
We will NEVER sell, share or disclose your personal data without your permission unless it is requested by warrant by law enforcement agencies.

2. Legislation We Abide By.

Trebleclefproductions.com follows the guidelines and legislation of the following bodies

The UK Data Protection Act 2018
The EU General Data Protection Regulation (GDPR) 2018

We follow the guidelines of the Information Commissioners Office the UK's official data protection body.

All the regulators above impose strict practices when it comes to the processing and storing of your personal data. If you are not from the UK the chances are we will meet the data regulations in your country too. If you wish to check on any aspect of your data protection rights you think may not be covered you can contact us using the contact form at the bottom of any page of this site.

3. Data Retention.

Trebleclefproductions.com collects very little personal data. Please read on to see what data this site does collect.

3.1 Account Information Data

Registration processes are not used on this site so no personally identifiable data about you will be collected for account purposes.

3.2 Client Mailing List

Should you join our mailing list the following details will be recorded and stored securely on our site:

Your Name
Your IP address at the time of subscription
Your Email Address
Your Nearest town or city so that we only send details of shows in your area

3.3 Browser Tracking Information

What: What site you came from to get to our site, what link you clicked, what browser you use, what operating system you use, your geographical location, your IP address.

Why: Like a lot of websites trbleclefproductions.com may use Google Analytics and other tracking software to track user interaction with this website. This helps us find out things like how many people visit our site, how they navigate around our site, the pages that are most visited. This data is stored on our website to provide us with traffic analysis. It helps us improve our site and our services. This information does not directly identify you as a person it is just behavioural data. Google may also record your IP address which could be used to identify you, however, they do not give us access to that information.

Google also uses cookies you can find details on that in the developer section of their site. See third-party providers.

How Long: This data is purged every 3 years. It is not personally identifying data so there is no way we can remove data about your visits as we do not know what part of the data is attributed to you.

Where: Basic tracking information is stored on our web hosting account with 3001web.com please see third-party providers. Our web host encrypts data during transfer and employs the latest in server security. This data, however, does not personally identify you and is not classed as sensitive personal data.

Any Google-based tracking is stored by Google on their servers. While this data may be used to track you Google does not give us access to that kind of information. See third-party providers.

3.4 Email Contact

What: Your email address, your name, your question or comment, your consent to store your details, your IP address, the date and time you submit the form and any other information you provide.

Why: To contact you for the purpose of replying to your enquiry.

How Long: Your input will be stored for a period of five years in line with UK law.

Where: The form input is sent to our business email account hosted by 3001web.com.  It is also stored on this site.

3.5 Email Address Book

What: Your name and email address.

Why: To be able to communicate with you quickly and effectively by email.

How long: This data is deleted if you request that we remove it. It may also be cleared periodically if we have not had communication with you in several years.

Where: We store this information securely in our business email account hosted within our web hosting account at 3001web.com it is not stored on our website. (see third-party providers.)

4. Third Party Providers And Data Processors

Some of the services this site uses may process, store or have access to your data to help us run our service to you. We have no control over their processing or data storage however they are all reputable and data protection focussed companies that have been vetted by us. The companies we use are as follows;

Google See Privacy Policy
3001 Web our web host See Privacy Policy

5. How We Protect Your Data

Data is encrypted when sent between your devices and our website using 256bit encryption provided by SSL certificates issued for our own site.
Our web hosts servers have regular security checks and hardening performed on them by their server administration team.
Our web hosts servers contain (among others) the following security protocols;
cPHulk brute force protection to protect against brute force attacks
Mod Security
PHP open_basedir Protection
CageFS is enabled This provides filesystem-level protections for our site.
Apache Symlink Protection: CloudLinux protections are in effect ensuring each hosting account is caged and totally separate from other accounts on our cloud.
CSF firewall is installed, and LFD is running.
System kernels are updated instantly as released.
The MySQL port is blocked by the firewall, effectively allowing only local connections.
Password strength requirements are strong at both server level and admin areas for our site.
Outbound SMTP connections are restricted.
Php versions upgraded regularly as soon as they are stable.
Our site is monitored by 3001web for out of date or no longer supported plugins, themes and core code. Any outdated plugins or theme are updated immediately.

We have also installed a site level firewall and security system to protect your data even further.

6. Data Breaches

We will report any unlawful data breach where we believe there is a threat to the personal data of our clients. This will be reported to the ICO in the UK. The report will be submitted within 72 hours if we can establish that personal data was accessed or stolen. In the event that personal data was accessed and in accordance with the GDPR rules we may also inform the data subject (you).

7. Cookies

This website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate your browser from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified using the unique cookie ID.

Through the use of cookies, we can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimised, with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system.

You, of course, may, at any time, prevent the setting of cookies through our website by means of corresponding settings of your Internet browser, and deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programmes. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in your browser, not all functions of our website may be entirely usable.

8. Lawful Basis For The Processing Of Your Data

Trebleclefproductions.com needs to process your name, email address and any other data you submit to be able to contact you to reply to your questions or comments.

9. Your Rights As A Data Subject

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right to the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right to withdraw any given consent for the Processing of your Personal Data.

To make enquiries about the use of your data or to exercise any of the rights above please contact us using the contact form in the main navigation.

10. Changes to this policy

This privacy policy was created by Trebleclefproductions.com on 19th October 2018. We may change this policy at any time,  it is your responsibility to check this privacy policy regularly for changes.